Request a refund

Here’s What You Need to Know Before Requesting Request a Refund:

At Gold IPTV , customer satisfaction is at the core of our service. If you’ve encountered any problems or are unsure whether you want to continue with your subscription, please reach out to us. We’re committed to working with you to either resolve any issues or assist you in processing your refund.

1. Let Us Know What’s Wrong:

If you’re thinking about request a refund, we’d love to understand why. Your feedback helps us improve our service for all our customers. Whether it’s an issue with the service, content availability, or any other concern, we want to hear from you. Please provide as much detail as possible when sharing your experience, as it allows us to better address your needs.

2. Facing Technical Issues?

Is your IPTV service not working as expected? Before request a refund, we encourage you to contact us if you’re experiencing any technical difficulties, such as connection issues, loading errors, or problems with streaming quality. Often, these issues have simple solutions, and our friendly support team is ready to help you get everything running smoothly. Many problems can be resolved in just a few steps, whether it’s adjusting settings, updating your app, or checking your internet connection.

3. Looking for More Content?

Our service primarily offers English-language content, and we’re always working to improve our library. If you’re looking for specific shows, channels, or content from other countries or in a different language, we’d love to know. We value your input, and we strive to expand our collection based on customer request a refund. Simply reply to our email at contact@iptvgold.com with the content you’d like to see, and we’ll do our best to include it for you. Our goal is to offer a variety of content that fits your preferences.

4. Experiencing Streaming Interruptions?

Are you encountering buffering or interruptions while streaming? If so, don’t worry—we’re here to help! Streaming issues can often be related to factors such as VPN usage, DNS settings, or internet connectivity. Let us know if you’re experiencing these issues, and our support team will provide troubleshooting steps to resolve them. We’re happy to assist with ensuring a smooth streaming experience, so you can enjoy your content without interruptions.

5. Need More Connections?

We want you to get the most out of your subscription. If you’re not getting the experience you expected, we offer additional connections at no extra cost. For free, you can have up to 3 active connections, each on completely different servers. This allows you to stream content on multiple devices at the same time. If you’d like to take advantage of this, please contact us, and we’ll set up additional connections for you.

Refund Window Details:

If, after exploring our solutions, you still feel that our service isn’t the right fit for you, that’s completely understandable. We want to make the refund process as straightforward as possible. Here are the refund windows for different subscription plans:

• 1, 3, or 6-month subscriptions: Refund requests can be made within 7 days from your purchase date.
• Yearly plans: Refund requests can be made within 14 days from your purchase date.

If you decide that a refund is still the best option, please fill out the refund request form below. Ensure all the information you provide is accurate to avoid any delays. Our support team will review your request promptly, and we’ll work quickly to process your refund.

Refund Processing Time:

Once your refund request is submitted and approved, the process typically takes between 1-5 hours. Refunds are processed as quickly as possible, but please keep in mind that certain payment processors may cause slight delays. Rest assured, we will keep you informed throughout the process and ensure that your refund is handled efficiently.

Important Notes on Refunds:

• No refunds for activated services: Please note that refunds cannot be provided once your service has been activated and you’ve started using the service. This policy is in place because the costs for providing the service are incurred as soon as it’s accessed.
• Access Revocation: If a refund is issued, your access to the service will be revoked immediately to prevent further use.

How to Submit Your Refund Request:

To initiate a refund request, please complete the refund request form located on our website. Be sure to include all necessary details, such as your account information, the reason for your refund request, and any supporting information that will help us resolve the issue. Once your request is submitted, our team will review it, and we will respond to you as soon as possible.